Musify Support Center

We’ve collected answers to the frequently asked questions related to account, payment, product and more here. Need further assistance? Feel Free to email us via [email protected]

Product

License

Payment & Refund

Other FAQs

1. Software cannnot working?

Please provide the order number and tell us the details of the product not working including error prompts and product screenshots. Our technicians will help you to address this problem.

2. Software cannot download audio?

Step 1. Make sure the network environment works normally.

Step 2. Check the URL you copied from online video address is right.

Step 3. Make sure the video is not protected and the website of this video is supported by our software.

Step 4. Click the menu, got to Help>Open Log Folder, then it will automatically open the log file. Please compress the Log folder and send to us.

3. How to check the downloading speed?

After you paste the URL on software, the downloading process begins, you can see the downloading speed on the process bar.

4. How to find the downloaded files?

Go to Downloaded Tab, right-click on the target media content and choose the "Show the Files" option, then it will automatically open the folder for the downloaded files.

5. How to uninstall the software?

Go to the software file on your computer, then find the setup/uninstall file, click it then the software will be deleted from your computer.

1. What's the difference between the trial and the full version?

Trial version is limited to some features. After you purchase the program, you will be provided the license code which will unlock the limitation.

2. Can I use one license on multiple computers?

One license of our software can be used on one PC/Mac only. If you want to use it on multiple computers, you can purchase a Family License, which can support 2-5 Pcs/2-5 Macs. If you have commercial use, please feel free to contact us.

3. What if I lost the license code?

If you lost your license code, please do not worry and feel free to contact us to request your original license. Please provide us with detailed information about your order, such as order ID, email address, user name, etc.

4. What is your upgrade policy? Is it free?

We offer free upgrades after purchasing our software.

5. How to deal with it if your license code is invalid?

Three circumstances for the invalid license code:

After you place the order, the license code is invalid until you receive the email.
Make sure you are registering the right software with the license code.
Check if your registration code has expired.
Make sure the spelling of your licensed email address and registration code is correct.

After checking all of them above, if you still cannot register the software, please email to us about problem with the screenshot of the registration window, our technicians will help you.

1. What payment method do you accept?

We accept Credit Card.

2. Is it safe to purchase product via your website?

Yes, it is 100% secure. The order of your private information, such as credit card number, addresses and so on will never be disclosed without your specific permission.

3. What is your refund policy?

Musify offers a 30-day money back guarantee. If your software does not work properly or there are errors while running, and the problem cannot be solved within an acceptable time, we offer a 30-day money-back guarantee.

Sometimes the software does not work properly due to improper operation, we recommend that you first contact our support team for assistance. Please note that we do not accept unreasonable and unreasonable refunds, the following refunds will be rejected:

*You asked for a refund for no reason.

*You have requested a refund only for "Unavailable Software", "I Don't Want" reasons, and refuse to elaborate on the problem.

*You have requested a refund for features we do not support. Musify products are sold as "try before you buy" software. We recommend that you verify the functionality of the software before purchasing to ensure that the program works properly on your computer.

4. How to apply for refund?

Please provide the order number and tell us the details of the product not working including error prompts and product screenshots. Our technicians will help you to address this problem.

5. How long can i receive money after the refund request is approved?

Please provide the order number and tell us the details of the product not working including error prompts and product screenshots. Our technicians will help you to address this problem.